Contact Centre Software Solution
key details
| Value | £250,000 |
|---|---|
| Status | active |
| Category (CPV) | 72212333 |
| Deadline | 12 Apr 2018 |
| Contract start | 1 May 2018 |
| Contract end | 30 Apr 2021 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-790b614d-68f6-4ede-a16e-9b7579468883 |
description
English Heritage needs to replace its existing Contact Centre software with a solution that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy.
We need to include solutions such as; IVR payment to allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded.
English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources.
Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.
Is a Recurrent Procurement Type? : No
documents
- https://in-tendhost.co.uk/english-heritage/aspx/Home , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/f95871dc-5b55-4928-b126-50fdd58e421f , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Mar 2018 | Tender amendment (tenderAmendment) | · | f95871dc-5b55-4928-b126-50fdd58e421f-204893 |
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source
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