Tender for Supply of Customer Contact Centre Software
key details
| Value | £40,000 |
|---|---|
| Status | active |
| Category (CPV) | 48500000 |
| Region | East of England |
| Deadline | 28 Apr 2016 |
| Contract start | 20 Jun 2016 |
| Contract end | 20 Jun 2018 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-770c4fc6-adc9-11e6-9901-0019b9f3037b |
description
North Norfolk District Council request a price and specification information for the provision of software to facilitate a Customer Contact Centre for it's offices. The Centre will realise efficiencies available through business process re-engineering and channel shift following the introduction of appropriate electronic/digital systems and transactional processes. The system should be compatible with the Council's existing Lync/Skype for Business system and provide a single customer transaction queue regardless of the initial query source (voice, web contact form, web chat, email or text).
Full details of the specification and how to submit a valid tender are included in the attachments below.
documents
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2d81dbeb-3d43-43c5-89fc-97b102d43103 , application/pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2fa1b7ad-61ef-4ba2-ac51-12f41af1d6cf , application/pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/74ac19b4-3825-466c-acff-d7c46af52236 , application/msword
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/88f4aeb2-4457-446b-9b0e-75b3486c74ba , application/pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b7b58a8a-505f-459e-8ff3-f26266847bbe , application/pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f0599b1d-fbb2-4d89-b177-5ad57a5c549e , application/msword
- https://www.contractsfinder.service.gov.uk/Notice/c1564cb9-4344-4787-b89b-3b15e10f2b70 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Tender (tender) | · | c1564cb9-4344-4787-b89b-3b15e10f2b70-91538 |
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