Telephony System - Isle of Wight Council
key details
| Value | £26,059 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 +1 more |
| Region | South East |
| Deadline | 21 Mar 2025 |
| Contract start | 1 Apr 2025 |
| Contract end | 30 Sept 2025 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Maintel | £26,059 | 21 Mar 2025 | active |
description
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025.
The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually.
To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below:
| 1. | Avaya subscription |
| 2. | Support and maintenance |
| 3. | Virsae remote call management system |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Mar 2025 | Award (award) | · | 565908af-ede0-4778-83c2-e06d0a111280-835383 |
more from Isle of Wight Council
- Local Bus Service Enhancements (Route 5) · 8 Jul 2026
- Magic Notes - Childrens · £262,500 · 2 Jul 2026
- Microsoft Enterprise Contracts · £2,083,102 · 27 May 2026
- Adobe ETLA CCS Adobe Aggregation · £92,117 · 27 May 2026
- Meeting Room Conferencing Equipment · £70,000 · 18 May 2026
- Temporary Pensions Team Consultant (Interim) · £45,000 · 29 Apr 2026
- Insurances for Isle of Wight Council · £6,000,000 · 23 Apr 2026
- Pension - Pensions Administration Software for the Isle of Wight Council through the LGPS Framework for Pensions Administration Software · 10 Apr 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NEC Contract Management Software · HAMPSHIRE COUNTY COUNCIL · £108,576
- Election Management Software · Cheshire west and Chester Borough Council · £62,401
- DDaT26302 - Software Licenses and Support · DSIT · £42,482
- Family Information Directory · Dorset Council · £75,600
- AT1411 - Managed Detection and Response Software · Luton Council · £800,000
- Talend Cloud Platform Subscriptions · The National Archives · £98,632
- PKC11619 Corporate Mobile Working Toolkit · Perth & Kinross Council · £1,226,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.