Provision of Contact Centre with Call Recording & Transcription (PR2207)
key details
| Value | £100,000 |
|---|---|
| Status | active |
| Category (CPV) | 32400000 +6 more |
| Deadline | 17 Jan 2024 |
| Contract start | 12 Feb 2024 |
| Contract end | 24 Apr 2025 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-766790c6-e26a-4924-bb6a-07234629250d |
description
Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:-
- Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located,
- Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities.
- Call activity should also allow users to insert notes and show time stamps for activities on each case/contact.
- The ability to stop/start recordings and access files to playback recordings.
- The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days.
- Access to files for review, training and learning purposes.
- The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements.
Please refer to ProContract eTendering portal (https://procontract.due-north.com/Login).
documents
- https://www.contractsfinder.service.gov.uk/Notice/c8a991b0-413c-4284-ab8a-62056bd2975b , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/e9f5e666-e807-4c8d-88f7-71ddeb6cb052 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 Dec 2023 | Tender (tender) | · | e9f5e666-e807-4c8d-88f7-71ddeb6cb052-708478 |
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source
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