Maintenance Services

The Contracting Authorities wish to appoint a Provider to undertake responsive maintenance including daytime and out of hours emergency callouts, disrepair, damp, mould and condensation works , voids and capital reinvestment works to it housing and other communal properties and assets located in the geographical areas of Liverpool City Council and Sefton Metropolitan Borough Council

In addition Steve Biko Housing Association will require the Provider to undertake the following additional services;

• the periodic inspection, servicing, testing and certification of domestic gas boiler and heating installations

• the periodic inspections, testing, servicing, maintenance and repair of their Active Fire Safety Installations (f fire prevention/detection alarmsystems, emergency lighting installations and fire fighting equipment,

• the provision of periodic Estate Services (Building and Window Cleaning, and Grounds Maintenance)

• Call handling during normal working hours

• Out of Hours Call handling

Key characteristics of the Contracts are likely to be but not limited to:

• An initial term of 3 years with an option for the Contracting Authorities to extend by a further one year , and then by a further year subject to annual performance reviews;.

• IT software/system interfacing;

• Provisions requiring the delivery of a customer focused service and showing commitment to value for money to the Contracting Authorities and their residents, and must be responsive to achieve collaborative working practices, innovation and continuous improvement;

• Provisions for regular monthly, quarterly and annual performance meetings and reviews, early termination and also meeting, maintaining and improving KPI targets

• Commitment to Social Value and community engagement

.

The scope of service to be delivered is further defined in the procurement documents.

Economic Operators are advised that the terms of the Transfer of Undertaking (Protection of Employment ) Regulations ("TUPE") may apply to the workforce employed by the incumbent contractor in relation to the services to be performed by the successful Economic Operator under the proposed new contract.

Economic Operators should note that the estimated value given in this notice is based on the 2 Contracting Authorities historical/current/planned expenditure and the numbers of properties and schemes currently included with their stock portfolio.

This value may increase in the event that the 2 Contracting Authorities acquire or develop additional properties during the contract term and require the services covered by the Contracts to be performed on such additional properties. Additional properties may include without limitation residential and commercial properties and corporate facilities, The 2 Contracting Authorities reserve the right to also remove or dispose of properties, in which case the value of the Contracts may decrease. *

Additional information: All requests for procurement documentation, communication and submission of tenders must be made via eTenders@Rand, which can be accessed at https://etenders.rand-associates.co.uk

After creating an account on eTenders@Rand, users will receive an email with a link to activate their account. Once activated and logged in, users will need the following code to register for the procurement documentation: CHSBH001