GB-Liverpool: EM152 - Replacement of Service Management System
key details
| Value | £1 |
|---|---|
| Status | complete |
| Category (CPV) | 48810000 +1 more |
| Region | North West |
| Deadline | 13 Oct 2025 |
| Contract start | 16 Mar 2026 |
| Contract end | 15 Mar 2031 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| iService Solutions Ltd | £1 | 26 Feb 2026 | active |
description
LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
documents
- https://www.contractsfinder.service.gov.uk/Notice/4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c , tenderNotice
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=986940253 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Oct 2025 | Tender (tender) | · | 4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c-868144 |
| 5 Mar 2026 | Award (award) | · | b909813e-4a97-4ec0-a05e-3f14e52641c5-887390 |
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source
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