Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery

A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC.

The service includes a diverse range of tasks, with the requirement of both a regional presence and a central contact centre & processing centre.

The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies.

Additional information: This is a competition run by the Care Quality Commission and suppliers should be aware that OGC Model Service Terms and Conditions shall apply.

How to Access this tender

This contract is being tendered online using Delta e-Sourcing. Interested suppliers must read through this set of instructions and follow the process to respond to this opportunity.

The information and/or documents for this requirement are available on https://www.delta-esourcing.com

You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password link on the homepage.

Interested suppliers must log in, go to your Response Manager and add the following Access Code: PKC3699WAN Please ensure you follow any instructions provided to you here.

The deadline for submitting your response(s) is Monday 22nd June 2015 at 12 noon. It is advisable that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents.

If you experience any technical difficulties please contact the Delta eSourcing Helpdesk Telephone No: 0845 270 7050 or email helpdesk@delta-esourcing.com