Contact Centre Platform Pre-Market Engagement

Liverpool City Council Contact Centre is seeking a supplier to provide a contact centre platform to provide the main portal for customer engagement and to underpin the delivery of the service.

This initiative is seen as a key opportunity to work in partnership with a supplier, the Council's ICT Service and key stakeholders to increase customer self- service, employ any appropriate new innovative technology and enhance Liverpool City Council's digital offering.

Contract Term: Likely to be five years.

Further information can be obtained from: https://procontract.due-north.com from 5pm on 5 April 2023.

Tender submission deadline: Noon on 25 April 2023.

Please download the full application and supporting documents from Procontract.

Your company will need to register on Procontract (Due North) to be able to receive the opportunity. The documents will only be available on Procontract (available via the Due North site).

Once you have registered you will need to go to the "my opportunities" section on the home page of Procontract and follow the instructions as a supplier to enable you to return your submission.

To register your organisation on Procontract click on the following link https://procontract.due-north.com/register, go to suppliers' area and click on "register free".