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PS17191 BEIS Exit Interview

UK SHARED BUSINESS SERVICES LIMITED Published 8 Sept 2017 Contracts Finder

key details

Statusactive
Category (CPV) 79633000 +1 more
Deadline20 Sept 2017
Contract start12 Oct 2017
Contract end11 Oct 2018
Procedureopen
SME suitableYes
OCIDocds-b5fd17-757e098c-c65d-49e5-83fa-bc4c308220b4

description

**Please do not respond directly to the Buyer. Bids should be submitted through the CCS E-Sourcing Suite**

BEIS has been in place for just over a year, the first 12 months were spent mainly focussing on all of the issues that come out of a machinery of government change. The priority is now to understand what is going on within the department; one area is in relation to people leaving. As a result BEIS is looking for an external provider to carry out exit questionnaires and interviews with leavers so we can understand what is driving staff to leave the department.

The provider will collate, analyse and identify trends using the information received from both the exit questionnaire and the exit interviews. This information will be used anonymously for these purposes to produce monthly reports and make recommendations for organisational improvements to the BEIS Workforce Planning Lead.

This will enable BEIS to better distil the "people" information and metrics as well as draw out monthly changes and the underlying drivers.

Currently within BEIS there are around 35 - 50 leavers a month and there is no reliable data to inform us of the reasons they are leaving, where they are going to or of any underlying patterns that may indicate issues within the organisation.

There are approximately 3000 employees within BEIS but this is due to grow by approximately 10% due to EU Exit work. BEIS has a mix of permanent employees, Secondees, fast streamers, contractors and agency temps.

The exit process will need to be clear on roles and responsibilities for the:

Employee
Line Manager
Outsourced Provider
BEIS HR
Shared Services

Requirement

Design and implementation of online exit questionnaire
Process map with clear roles and responsibilities
Semi-structured template for exit interviews
Facility to conduct exit interviews over the phone and video call
Design of monthly analysis report to be agreed with BEIS Workforce Planning Lead. Response rates to be included. Sample report to be provided in proposal
Production of monthly analysis report to identify key trends and recommendations
Monthly analysis report to be provided within the first five working days of each month
Annual report to pull together the key trends from the previous 12 months
A target response rate will be agreed as part of the kick-off meeting process.

Additional information: UK Shared Business Services eSourcing As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

documents

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notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
8 Sept 2017 Tender (tender) · 83d8a113-6750-4f44-8026-f709a9b0dadc-169728

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