Research into passengers' awareness of planned disruption

The aim of this study is to update ORR's understanding of passenger awareness of planned rail service disruption including how and when passengers become aware of possessions.

The consultants is to undertake market research to derive robust quantitative estimates regarding the timing and of level passenger awareness of planned disruption.

This research will be used to inform our policy on incentivising Network Rail to notify operators sufficiently early regarding planned service disruption.

Methodology

This is a difficult area requiring expert questionnaire design. A key difficulty is obtaining information regarding passengers that in the event of planned disruption would not travel by rail. We leave it open to applicants to propose their methodological approach, but it should be set out in some detail so that we can assess the robustness of the proposals.

For example, we think that combining the following two approaches has merit in helping estimate passenger awareness levels and timing:

The findings from the market research would feed into the analysis to estimate passenger awareness levels about forthcoming possessions.

Additional information: Prospective bidders are strongly advised to register their interest on our tendering portal early in order to receive any further notifications regarding this ITT.

Bidders should upload clarification questions and proposals by the time/date set out in the tender documentation.

Please note, under no circumstances should prospective bidders contact ORR members of staff directly in relation to this tender - all communication should be through the tendering portal.