Provision of Automated Intelligent enabled Telephony and Searchbot Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £195,504 |
|---|---|
| Status | complete |
| Category (CPV) | 48512000 |
| Region | Yorkshire and the Humber |
| Deadline | 3 Nov 2020 |
| Contract start | 4 Nov 2020 |
| Contract end | 3 Nov 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| INFORM COMMUNICATIONS LTD | £195,504 | 4 Nov 2020 | active |
description
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Dec 2020 | Award (award) | · | 0333cb3c-c2b2-4bcc-8dfc-ce509504caf4-400287 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.