Customer Services Advisor (DB - 09/07/2021)

Customer Services Advisor

Rate of Pay: ?10.83

Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm)

Location: Based at Roway Lane, Oldbury

Start Date: ASAP

Contract type: Agency - 12 weeks

Brief description:

We are looking for a Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre.

You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative.

Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands.

You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry.

We are looking for people who have a proven track record of dealing with the public in a customer services role.

You will need to have:

• oExcellent customer services skills
• oExcellent telephone manner, clear communication skills, be an active listener.
• oDeal with diverse range of customers.
• oICT skills with an attention to detail
• oPrevious call centre experience is essential
• oFlexible and a self-motivator
• oFriendly, caring, empathetic, calm and professional
• oHours are 9.00am to 5.30pm, Monday to Friday

No DBS is required for this role.

This role is inside IR35

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Wednesday 14 July 2021 at 12.00 noon

Additional information:

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No