Contact Engagement Programme - Telephony Services - Voice Automation
key details
| Value | £19,008,915 |
|---|---|
| Status | complete |
| Category (CPV) | 72212512 +5 more |
| Deadline | 10 Feb 2020 |
| Contract start | 28 Aug 2020 |
| Contract end | 27 Aug 2024 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-7079c781-0b8c-4634-b34c-d7065322d090 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| NUANCE COMMUNICATIONS IRELAND LIMITED | £19,008,915 | 19 May 2020 | active |
description
Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Nov 2020 | Award (award) | · | 3ae43394-3fce-46e1-9a2f-773550f4272b-396635 |
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source
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