ITS201702 Analysis, Performance and BI in Contact Centre
key details
| Value | £73,420 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | Yorkshire and the Humber |
| Deadline | 1 May 2019 |
| Contract start | 1 Jun 2019 |
| Contract end | 31 May 2020 |
| Procedure | direct |
| SME suitable | No |
| OCID | ocds-b5fd17-704d9445-c201-4817-a794-e3abfa1af229 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Sabio Ltd | £73,420 | 30 May 2019 | active |
description
The Council has procured an analytics performance marketing and business intelligence system to enable the Council to be able to assess customer contact, in real time, to improve both the customer experience and achieve cost savings for the Council by having the capability to use customer data quickly to enable both staff, the service partners and customer access to evaluate all contact points to improve and reduce contact and service delivery. This will mean that existing Customer Service Officers can be freed up to focus on more complex customer enquiries.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Jan 2020 | Award (award) | · | 018ea4fc-35c0-45a7-b480-9dde8fe4b46e-336900 |
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source
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