Invitation to Tender for Care at Home Services Wellbeing Support for Adults

Bury Council is seeking a number of providers to deliver its Care at Home Service.

The service will be split into two lots as follows:

The contract is split into two Lots, Lot 1 Primary Framework Providers (Main and Alternate) and Lot 2 Secondary Framework Providers (backup).

Lot 1 Primary Framework Providers: up to ten main service providers will be appointed; two in each of the defined contractual neighbourhoods (please see map below outlining the areas). It is proposed that the main service providers will operate on a 'week on' and 'week off' basis. This means that, on their 'week on', main service providers will accept minimum 80% of all referrals; on their 'week off', the main service provider will be expected to accept up to 20 % of referrals. The reason for this is to allow the service provider time to embed the support plan for each person referred. The two main service providers in each neighbourhood should work in partnership to ensure 100% of packages are accepted.

Lot 2 Secondary Framework Providers: up to five backup providers covering the full borough (all 5 zones) accepting packages of care when the Lot 1 providers are unable (must not exceed 600 hours unless in exceptional circumstances agreed by the Commissioner/ Council).

The contract is for an initial period of three-years, with an option to extend for a further 2 x 12-month periods, dependent upon annual performance reviews and at the council's discretion.