Awarded Contract: Contact Centre Software
key details
| Value | £303,251 |
|---|---|
| Status | complete |
| Category (CPV) | 72260000 |
| Region | Wales |
| Deadline | 31 Mar 2021 |
| Contract start | 1 Jun 2021 |
| Contract end | 31 Jul 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £303,251.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Elsevier B.V. | £225,000 | 5 Dec 2024 | active |
| Opus Business Systems Limited | £170,000 | 26 May 2021 | active |
description
This Call Off Contract will provide software (8X8) that will support the Charity Commission's contact centre and includes scope to increase the number of agents.
This Call Off Contract was awarded via Network Services 2 Framework.
documents
- https://in-tendhost.co.uk/demontfort/aspx/ , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/541a6818-d70e-4d82-8e55-5c41611e19bb , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b321ada4-ddda-465d-b78e-6e0219172e6b , application/octet-stream
- https://www.contractsfinder.service.gov.uk/Notice/c94bea33-a633-4fc2-b9b0-615f2b4cea8b , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
5 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 May 2015 | Tender (tender) | · | ocds-b5fd17-6d856ee9-adc8-11e6-9901-0019b9f3037b-65506-1069 |
| 8 Dec 2017 | Tender amendment (tenderAmendment) | · | c94bea33-a633-4fc2-b9b0-615f2b4cea8b-186087 |
| 27 May 2021 | Award (award) | · | fe02c177-56b5-4413-96de-d16947dc2f44-439570 |
| 12 Jan 2024 | Award update (awardUpdate) | · | fe02c177-56b5-4413-96de-d16947dc2f44-713640 |
| 17 Dec 2024 | Award (award) | · | ecabf95c-dabf-4858-9046-62ee6455e771-811509 |
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source
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