Broadacres PSTN Tender 2022

Broadacres require a new 3 year contract covering multiple landline contracts for telephony across North Yorkshire.

The mandatory requirements for Broadacres are:

Provision of approximately 66 landline phone lines including monthly rental, internet services (for some lines) and call usage at the sites listed in the attached Appendix.

Provision of automated billing for all lines with the ability to manage cost centres on centralised billing web platform. Invoicing via email only.

Account management services for changes, moves and deletions and ensuring that the optimum tariff is being applied.

Guidance for future proofing infrastructure ahead of the fast approaching digital switch over, in addition to willingness to work with partner organisations in regards to lift lines and alarm lines.

Management services to facilitate any works required as part of the digital switch over.

Flexibility to cancel services without incurring additional charges.

Improved services data circuits where available and financially appropriate.

Incident and problem management for repairs / line faults using web platform.

Site survey prior to implementation.

Agreed service levels to support different line types, such as alarm lines.

Quarterly Account management meetings at a minimum.