Intelligent Help and Advice Solution
key details
| Value | £130,000 |
|---|---|
| Status | active |
| Category (CPV) | 48224000 +4 more |
| Deadline | 6 Feb 2019 |
| Contract start | 18 Feb 2019 |
| Contract end | 17 Feb 2020 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-6b7bcfc8-3297-40ff-a3d0-3be3c19616fd |
description
This procurement is for the provision of a cloud based intelligent help and advice solution for the fulfilment of the following business requirements:
| • | Provide a cloud based intelligent help and advice solution, with the ability to use it across multiple sites (including home working) for both employees, customers and third party suppliers of the Employer's out of hours contact service |
| • | Have content access for employees via an internal system, and content access for customers via the Employer's website |
| • | Intelligent search and presentation function that quickly finds content on partial searches, and uses AI to present the most relevant articles and answers to a question (based on criteria such as relevance, |
content rating, content engagement, and how up to date the content is)
| • | For a minimum viable product, migrate the top 20% of content from the Employer's existing information to a new solution - including links and attachments |
| • | Easy for the Employer to add/change/delete content |
| • | Ability for Employer colleagues and customers to rate content, including subsequent workflow integration with D365 for content auditing |
| • | Ability to view trending topics / frequently asked questions (FAQs) |
| • | Support better content / knowledge management in future with the ability to audit knowledge base |
articles and act on any articles that are due to expire, and know which articles have the highest and
lowest engagement
| • | Provide intelligent help and advice content to customers via the Employer's online services enabling them to search the Employer's content and self-serve their simpler queries. |
| • | Ability to integrate with D365, web chat, and chat bots |
| • | Present video as well as rich text content |
Please see the procurement documentation for additional details concerning L&Q's requirement. All documentation may be accessed via L&Q's instance of In-Tend (eSourcing Portal).
Should potential suppliers not be registered to L&Q's instance of In-Tend (eSourcing Portal) but are interested in participating in this proposed procurement process please register at your earliest convenience. Please note the following links to the front end and registration pages of the portal:
https://in-tendhost.co.uk/lqgroup/aspx/Home
https://in-tendhost.co.uk/lqgroup/aspx/Registration
Whilst registering you may also find it useful to set up alerts that will trigger upon specific L&Q activity.
documents
- https://www.contractsfinder.service.gov.uk/Notice/a90e0f7a-767c-42b2-9cd5-fff935d9424d , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Jan 2019 | Tender (tender) | · | a90e0f7a-767c-42b2-9cd5-fff935d9424d-264948 |
more from LONDON & QUADRANT HOUSING TRUST
- award · £7,000,000 · 2 Apr 2026
- Stock Conditions Survey · £2,221,040 · 10 Oct 2025
- Stock Condition Surveys · £4,500,000 · 10 Oct 2025
- License for Aperture Governance Studio. · £150,000 · 21 Mar 2025
- Shared ownership and private sale void units mini competition · £130,050 · 20 Mar 2025
- Fieldview Solution · £316,561 · 20 Mar 2025
- Financial Advisory Service - mini competition for up to 1000 units · £125,500 · 20 Mar 2025
- Financial Advisory Service - mini competition for up to 2000 units · £312,000 · 20 Mar 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- UK_937- Web Accessibility Audit Services · BRITISH COUNCIL(THE)
- Website Development · Royal Northern College of Music · £91,100
- Template Editing Tool · UNIVERSITY OF EAST ANGLIA
- Sentencing Council Hosting Support Webservices · Ministry of Justice · £425,450
- Nitro PDF Software Licensing - AWARD · Historic England
- PQ0389 - Provision of Birmingham Safeguarding Children Partnership website - AWARD · Birmingham City Council
- GSS23165 - Website Redesign · UK SHARED BUSINESS SERVICES LIMITED · £24,800
- CBC-1504-Q-CB Be Central Bedfordshire Map - AWARD · Central Bedfordshire Council
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.