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Financial Ombudsman Service (FOS) - Case Analysis for Insolvent Green Deal Providers

Business Energy and Industrial Strategy Published 31 Jan 2019 Contracts Finder

key details

Value£685,000
Statuscomplete
Category (CPV) 66000000
Deadline22 Oct 2018
Contract start24 Oct 2018
Contract end30 Mar 2020
Proceduredirect
SME suitableNo
OCIDocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153

Award

SupplierValueDateStatus
Financial Ombudsman Service £68,500 22 Oct 2018 active

description

The Financial Ombudsman Service have a role in the Green Deal Framework Regulations to resolve consumer complaints that have not been resolved through their Green Deal Providers. Where the Provider has gone into liquidation, any decisions by the FOS cannot be implemented by the companies, meaning that the FOS is unable to fulfil their role and there is no redress for consumers. This contract enables the FOS to review the complaints in order to provide meaningful consumer redress. The FOS have a unique role within the Green Deal Framework, and this is why there has been no open competition for the award of this contract.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
31 Jan 2019 Award (award) · c47dd0a0-3900-457d-8917-9dcb23a47167-262719

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