Civil Enforcement Services - AWARD

Reading Borough Council (RBC) is inviting tenders for the provision of its Civil Enforcement Services.

The tender is split over the following Lots:

• oLot 1 - Civil Enforcement Services - the provision of a full on-street and off-street parking civil enforcement activities to include:
• oThe provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC's on-street and off-street parking enforcement activities, across Reading Borough.
• oThe management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.
• oProvision of a cash collection service from the P&D machines.
• oMaintenance of RBC's current Pay & Display machines, including managing the supply and installation of new P&D machines.
• oAt RBC's discretion, undertaking the administration of the processing of PCNs and some permit management activities.
• oAt RBC's discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.

• oLot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware - the provision of a parking management back-office IT System and suitable hardware to support the parking management service to include:
• oThe supply and maintenance of a suitable cloud-based software service for RBC's PCN and parking permit activities.
• oThe supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC's internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.
• oThe supply of additional services, at RBC's discretion, to include the administration of processing PCNs and services relating to permit management activities.

• oLot 3 - Combined Bid (Lot 1 and Lot 2) - the provision of both Lot 1 and Lot 2 services by either a single organisation, or by two organisations as part of a joint bid or consortium, where a combined bid allows for the provision of additional value and benefit to RBC.

Bidders can submit bids for Lot 1 and/or Lot 2. RBC reserves the right to award using either Lot 1 and Lot 2 or using Lot 3.

Regardless of the Lot(s) awarded, RBC intends to award two contracts, one for Lot 1 services and one for Lot 2 services. Any bids attempting to bid for Lot 3 on a lead contractor/sub-contractor basis will not be accepted.

Contracts will commence on 1st August 2023 in order for service delivery to commence on 1st November 2023, for an initial term for both contrac...