South Cambridgeshire District Council - Mystery Shopper Exercise
key details
| Status | complete |
|---|---|
| Category (CPV) | 79311000 |
| Region | East of England |
| Deadline | 12 Dec 2022 |
| Contract start | 9 Jan 2023 |
| Contract end | 3 Feb 2023 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ic4u Ltd | £8,800 | 23 Dec 2022 | active |
description
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.
The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey.
The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services.
If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
documents
- https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
- https://www.contractsfinder.service.gov.uk/Notice/be23fc63-e6e7-4ac9-b8fa-eb60aab9a1cd , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Dec 2022 | Award (award) | · | 7c5315e5-52c9-4efa-b643-d74b4a1c3835-601851 |
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source
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