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IT Service Support Management (ITSSM) Toolset

National Archives Public Record Office Published 19 Jan 2017 Contracts Finder

key details

Statuscomplete
Category (CPV) 48000000
Deadline10 Feb 2017
Contract start6 Mar 2017
Contract end5 Mar 2020
SME suitableYes
OCIDocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30

Award

SupplierValueDateStatus
Alemba Ltd. £95,677 3 Mar 2017 active

description

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available.

1

Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff.

TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).

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notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
28 Mar 2017 Award update (awardUpdate) · ca563f97-4f6b-4276-92b9-0de69894de05-138286

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