Customer Journey Mapping 2023
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £400,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73110000 |
| Deadline | 30 Jul 2023 |
| Contract start | 31 Jul 2023 |
| Contract end | 31 Jul 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| PricewaterhouseCooperLLP | £400,000 | 30 Jul 2023 | active |
description
Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Aug 2023 | Award (award) | · | 28c42b64-7740-4135-86c9-ce5171b17f4c-675681 |
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source
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