ICT Support and Maintenance Framework on behalf of Hillingdon Schools and Academies

To provide an ICT Support and Maintenance service for Schools (and Academies) within the London Borough of Hillingdon (LBH) to ensure the ongoing operation of ICT systems and of any future upgrades of ICT systems whilst providing best value.

2. Framework Agreement

On behalf of Schools within the borough, LBH invites tenders for inclusion onto a 4 year ICT Support and Maintenance Framework Agreement providing the opportunity to implement and maintain all technical areas of Hillingdon Schools ICT systems. This will include the development of new products and innovations that will advance learning within the school curriculum in addition to the Schools administration systems.

The successful Framework Agreement providers will be expected to supply high quality support and maintenance in accordance with national minimum standards (i.e. ISO/CISCO) and take responsibility for Hillingdon School's administration system, including servers, workstations and laptops. It is expected that the suppliers selected for the Framework Agreement will have the highest technical and customer service standards along with the ability/willingness to use their technical and industry contacts to work in true partnership with Hillingdon Schools.

This Framework Agreement will allow Schools to run their own 'Further or Mini Competitions' relating to their individual requirements.

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Any questions about this procurement should be submitted in writing via the capitalEsourcing Portal. This should be used for all queries and requests for clarification regarding the procurement as it provides an effective and auditable trail. A Tenderer’s queries will be secure and cannot be seen by any other Tenderers. The Authority will publish the questions and the response, in a suitably anonymous form, via the Messages tool to all Tenderers before the closing date for the submission of Tenders.