HCC 10/23 - PPME For Provision of Digital Triage Tool (C H A T)

Hertfordshire County Council ('the Council') wishes to invite interested Providers to return the PPME Appendix A- Supplier Questionnaire by 12.00 (noon) Friday 20th October 2023.

The Council will consider the input and responses received as part of its PPME to help inform the Council's options and further decision making regarding the below intended project and to help inform its specification.

Project Background

The work of Hertfordshire's Public Health Service underpins the health and wellbeing of residents and the County Council's Corporate Plan. Public Health has responsibilities in several areas that play a significant role in the Hertfordshire Health and Wellbeing Strategy and the Hertfordshire and West Essex Integrated Care Strategy.

Recently, Public Health have committed to developing improvements to its health and well-being offer to better align to the needs of individuals with multiple and complex unhealthy behaviours. Some key principles such as proportional universalism, integration, holistic and person-centred are important features.

Building on the success of the Hertfordshire Health Improvement Service, the newly developed integrated tiered health and wellbeing model will incorporate a universal digital prevention and early help offer (self-help resources and supported signposting) and health coaching to help and motivate individuals to address unhealthy behaviours and improve and maintain a healthy lifestyle.

The model has been developed following extensive research, including a Joint Strategic Needs Assessment, and stakeholder engagement with residents and professionals on the barriers they face accessing health and wellbeing services, and what needs to be improved to overcome these barriers.

The Integrated Health and Wellbeing model will include a number of elements. This includes:

A website, workforce training, health coaching and a Digital Triage Tool ( a holistic assessment tool which can be self-completed or with a professional to provide tailored results to signpost/refer to services and/or self-help resources. The detailed requirement is provided in P P M E document. Second stage triage: phone call to determine an individual's risk - tier based on their health behaviour risk and their ability and motivation to change. Work). This PPME focuses on the Digital Triage Tool.

Current Position and Scope

Significant work has been undertaken to develop the triage tool to date. A co-production group has been established and has compiled the user needs (detailed in the P P M E Document). These user needs set out what is in scope for the digital triage tool. Out of scope is children and medical health and wellbeing triage.

Wireframed prototypes of the tool are currently under development, based on the work of a co-production group and consultation with end users. Therefore we do not expect research for user needs to be extensive, however, making ...

Additional information: To access the PPME documentation please visit www.supplyhertfordshire.uk and follow the on-screen guidance.

If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.

Is a Recurrent Procurement Type? : No