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TMHS079 Independent Advisor - Customer Scrutiny Panel Reviews

M H S Homes Ltd Published 6 Feb 2019 Contracts Finder

key details

Value£140,000
Statusactive
Category (CPV) 72225000 +2 more
RegionSouth East
Deadline6 Mar 2019
Contract start1 Apr 2019
Contract end31 Mar 2022
Procedureopen
SME suitableYes
OCIDocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e

description

We wish to put in place an Advisor to support the Customer Scrutiny Panel in its review of mhs homes services to fulfil its aims.

The Advisor will support and assist the CSP to:

  • examine how customer expectations are identified and met
  • review if internal systems and processes are effective
  • consider whether performance is being well managed and value for money is being achieved
  • consider service improvement plans are realistic and appropriate
  • identify areas of good practice
  • undertake mystery shopping, one-to-one interviews, focus groups, reality checks and resident consultation

https://mhshomes.esourcingportal.com/participant_public_ojeu.cfm?recordID=4

documents

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notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
6 Feb 2019 Tender (tender) · 08ace339-b4d1-44c6-b866-75189c0b4b54-268243

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