Emergency Capacity Contact Centre Services for the Vulnerable People Support Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £90,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79500000 +3 more |
| Region | North West |
| Deadline | 20 Mar 2020 |
| Contract start | 20 Mar 2020 |
| Contract end | 19 Sept 2020 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-09f9a28b-6a43-4a4a-889f-c10a207a416f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Serco Ltd | £45,750,000 | 20 Mar 2020 | active |
description
Contact Centre services based initially on outbound calls (inbound optional) to support vulnerable customers under self isolation strategies due to the impact and government response to Coronavirus-19
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Sept 2020 | Award update (awardUpdate) | · | 0b32fef0-ec62-49bf-b199-6c6db8dacddb-381168 |
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source
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