Customer Services AI Agent
key details
| Value | £65,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 17 Aug 2020 |
| Contract start | 1 Sept 2020 |
| Contract end | 1 Sept 2022 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-5fffa0b8-0fc4-424d-859c-c898a0394c78 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £65,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Brainstorm Mobile Solutions Ltd shared | £65,000 | 18 Aug 2020 | active |
| Engage Hub shared | £65,000 | 18 Aug 2020 | active |
description
Doncaster Borough Council ("The Council") invite detailed proposals to provide Doncaster Council with a solution that will deliver AI (Artificial Intelligence) across a number of different channels including Voice over Telephony; the council has a chat bot solution using Google DialogFlow that is used on Amazon Alexa.
Initially we will require Telephony using a specific service area, which is Waste and Recycling.
However, depending on the success of this first integration the council expects the provided solution should be capable of both AI through Telephony and it should be capable of integrating other services areas such as (and not restricted to) Pest Control, Antisocial Behaviour, Dump Rubbish, Planning, High Ways and Street Scene.
The council has a website that allows residents to self-serve this can be found at https://www.doncaster.gov.uk/, the initial service we wish to have delivered on AI Telephony is Waste and Recycling the processes and information for this service can be found on the website at https://www.doncaster.gov.uk/services/bins-recycling-waste.
This is a 2 year contract with x2 1 year extensions.
documents
- https://procontract.due-north.com/Advert?advertId=5b690da3-2048-ea11-80ff-005056b64545 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/115225fd-7134-4084-bd8f-38f4b63a20da , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Feb 2020 | Tender (tender) | · | 115225fd-7134-4084-bd8f-38f4b63a20da-341887 |
| 7 Oct 2020 | Award (award) | · | 31c8c050-d603-4cfc-b635-96435938db55-385542 |
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source
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