HMRC User Research Recruitment

As part of the Governments Digital by Default Agenda, HMRC intends to award a contract with a research agency to undertake the recruitment of ‘customers’ to take part in the programme of user research. The agency’s role is to recruit participants to an exact specification, ensuring the customers recruited reflect different profiles to reflect a wide range of customers across the UK. The purpose of this recruitment is for HMRC to test its latest digital services on the participants to ensure the system is fit for purpose and to improve the system before it goes live to the general public. The digital services are for two types of customer: Individuals and Businesses and as such the agency shall source individuals and business people to test the relevant services. Suppliers will be asked to carry out qualitative recruitment primarily, with the potential of some quantitative recruitment.

It is anticipated the core sample of participants identified will be representative of all socio-economic classifications. The main requirement will be in Newcastle and London but there may be rare occasions where participants could be required at other locations in the UK.