2025-049 Case Management System
key details
| Value | £85,579 |
|---|---|
| Status | complete |
| Category (CPV) | 30211300 +5 more |
| Deadline | 1 Jan 2026 |
| Contract start | 2 Feb 2026 |
| Contract end | 31 Jan 2028 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Fivium Ltd | £85,579 | 2 Feb 2026 | active |
description
Ofgem requires a robust case management system to support its statutory obligations for handling information rights requests such as Freedom of Information (FOI), Environmental Information Regulations (EIR), Subject Access Request (SAR)), parliamentary correspondence, complaints, and statutory reviews.
The system will be used by Ofgem to manage freedom of information, environmental information requests, subject access requests, internal reviews, parliamentary correspondence, complaints and statutory reviews, supporting up to 3,500 cases annually with scalability options.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Feb 2026 | Award (award) | · | 032a086b-326b-49cf-9c01-0a66df7bf724-885946 |
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source
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