Contact Centre System - Liberty SolutionCare Services & Support Renewal
key details
| Value | £40,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | North East |
| Deadline | 30 Sept 2023 |
| Contract start | 1 Oct 2023 |
| Contract end | 30 Sept 2024 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| NETCALL TECHNOLOGY LIMITED | £39,697 | 29 Sept 2023 | active |
description
One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre. The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Oct 2023 | Award (award) | · | 48c91679-1cba-4a77-a1a1-010deb89d559-689429 |
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source
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