Customer Experience Mapping Journey
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £367,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79400000 |
| Deadline | 1 Sept 2024 |
| Contract start | 2 Sept 2024 |
| Contract end | 3 Mar 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-5ab0926b-e1b0-471c-b53c-321f223b7b22 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Kainos Software Limited | £367,000 | 1 Sept 2024 | active |
description
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Sept 2024 | Award (award) | · | 33218311-a0f9-49d0-817d-21002465b072-782101 |
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source
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