Repairs Portal/Chatbot
key details
| Value | £78,618 |
|---|---|
| Status | complete |
| Category (CPV) | 48332000 |
| Region | North West |
| Deadline | 20 Nov 2023 |
| Contract start | 9 Apr 2024 |
| Contract end | 8 Apr 2027 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Hallnet Ltd | £78,618 | 31 Mar 2024 | active |
description
| • | To provide a portal for customers to log and track repairs. |
| • | To replace the existing Salix built chatbot/repairs portal. |
To award the contract to Hallnet Limited
Only one bidder provided a response to the RFQ out of 5, because of this extensive product testing has been carried out post-RFQ and all key stakeholders are comfortable that the product is fit-for-purpose.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Apr 2024 | Award (award) | · | 05792d02-eddd-44a0-9517-2a103715617b-742144 |
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source
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