Communications and Contact Centre Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £2,420,000 |
|---|---|
| Status | complete |
| Category (CPV) | 32000000 |
| Deadline | 5 Nov 2018 |
| Contract start | 24 Jan 2019 |
| Contract end | 23 Jan 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Gamma Telecom Limited | £2,420,000 | 3 Jan 2019 | active |
description
This is a contract for the award of Guinness' business wide communications and contact centre solution. The preferred solution for both communications and contact centre is Skype for Business (SfB) based. The contact centre solution, Anywhere 365 is deeply integrated with Skype and offers omni channel features such as web chat way beyond the current system's capability.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Apr 2019 | Award (award) | · | 0f7b8bd2-de2b-487d-9a25-967263d3bfaf-283278 |
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source
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