Social Care Officer x 15 KB

Social Care Officer x 15

Rate of Pay: £12.95 per hour

Hours: 37 Hours

Location: Work from home

Start Date: ASAP

Contract type: Agency - 12 weeks

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are looking for 15 x Social Care Officers for the Covid Response Team. As a call handler you will take and receive calls from vulnerable people and families affected by the pandemic throughout the winter period where alternative sources of assistance may be unavailable.

You must have: -

GSCE English and Maths or equivalent qualification.

Have previous experience of working within a children's or adults social care setting.

Alternatively, working within Welfare rights, Benefits or Housing would be an advantage.

You will be expected to: -

Assess physical, psychological, educational and employment needs, taking into consideration all aspects of the home and local environment, social activities and family relationships.

Work from a prepared script as a guide, however you will need to be enquiring and probe to establish more information.

You will be a decision maker when assessing eligibility for grants etc. Experience of eligibility testing would be advantageous.

Liaise with other parts of the organisation

Liaise with families and adults daily via telephone establishing their basic needs.

Experience of having difficult conversations and dealing with challenges, whilst at the same time being sympathetic.

Be flexible

Work as part of a team or on your own.

You will have effective communication skills both written and verbal as you will be required to interact with a range of people e.g. service users, internal colleagues, senior managers and stakeholders.

Induction and on the job, training will be provided for this role, you will be required to work from home and a lap top will be provided.

Standard DBS is required for this role.

Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions.

Please note this advert is also out with our Master Vendor

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: Monday 14 December 20...

Additional information:

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest.

Closing date for submission of quotations is Monday 14 December 14:00 hours

Is a Recurrent Procurement Type? : No