Customer Service Advisor - 37 hours

Job Title: Customer Service Advisor

Rate of Pay: £13.02

Hours: 37

Location: Independent Living Centre

Start Date: Immediate

Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis.

This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location.

The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: deal with incoming calls and process requests for services from all customer enquiries across multiple channels,

be an active listener, with clear communication skills,

have excellent IT skills as the role requires the use of numerous systems and applications

be able to offer a service focused on customer experience and care

You must have GSCE English and Maths or an equivalent qualification

A standard DBS check is required for this role.

For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.

Standard DBS is required for this role.

This role is Inside IR35

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.

To submit your documents, you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: 30/10/24

Additional information:

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.

Is a Recurrent Procurement Type? : No