Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,691,465 |
|---|---|
| Status | complete |
| Category (CPV) | 32500000 |
| Region | North West |
| Deadline | 11 Jan 2016 |
| Contract start | 1 Jun 2016 |
| Contract end | 31 May 2019 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-55e428bc-adca-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freedom Communications (UK) Ltd | £1,691,465 | 8 May 2016 | active |
description
Contract to replace the current contact centre infrastructure including:
| ? | Web (Knowledge Management System & Co Browsing). |
| ? | Speech Analytics. |
| ? | Speech Dial. |
| ? | IVR. |
| ? | Replacement of all current Call Pilot functionality |
| ? | Work Force Management (Support and maintenance). |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Award (award) | · | c260914e-6023-45be-ae39-dfb00732fc2e-113101 |
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source
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