Interim IT Service Desk Analyst
key details
| Value | £26,460 |
|---|---|
| Status | complete |
| Category (CPV) | 79620000 |
| Region | West Midlands |
| Deadline | 22 Sept 2023 |
| Contract start | 16 Oct 2023 |
| Contract end | 15 Apr 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Morgan Hunt UK Limited | £26,460 | 6 Oct 2023 | active |
description
Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing.
As an Interim Service Desk Analyst, you will play a crucial role in providing exceptional technical support and customer service to end-users within our organisation. This is a temporary position that involves handling a wide range of IT-related issues and inquiries, ensuring prompt resolution, and maintaining high levels of user satisfaction. The successful candidate will be a proactive problem solver with strong communication skills and a solid understanding of various hardware and software systems.
Key deliverables
| - | First Point of Contact: Serve as the initial point of contact for all IT-related issues, incidents, and service requests via phone, email, or other communication channels. |
| - | Technical Support: Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related problems. This includes troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. |
| - | New Starters, Leavers and Movers: ensure new starters are set up for onboarding and that inductions are carried out. Ensure leavers' tasks are completed, working alongside People Hub and Procurement teams. |
| - | Incident Management: Log, categorise, prioritise, and track incidents and service requests in the IT ticketing system. Ensure accurate documentation and escalate complex issues to appropriate teams when necessary. |
| - | Remote Support: Offer remote assistance to end-users for issues that can be resolved remotely, ensuring minimal disruption to their work. |
| - | User Training: Assist in providing basic training and guidance to end-users on various applications, tools, and IT procedures to enhance their technical proficiency and reduce recurring incidents. |
| - | Asset Management: Maintain accurate records of hardware and software assets, performing periodic audits, and ensuring proper allocation and retrieval of IT equipment. |
| - | IT Policies and Procedures: Adhere to established IT policies, procedures, and security guidelines while maintaining user privacy and data confidentiality. |
| - | Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, creating user-friendly documentation for common issues and solutions. |
| - | Continuous Improvement: Identify areas of improvement within the service desk function and propose solutions to enhance efficiency and customer satisfaction. |
| - | Team Collaboration: Collaborate with other IT team members to resolve complex issues and participate in cross-functional projects as required. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Sept 2024 | Award (award) | · | 60d790a4-1ffa-49f3-aff4-4dfa5bb12dff-786106 |
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source
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