GB-Trent: Provision of a Customer Service Event

Stoke on Trent City Council has a range of Front Facing service areas within the Resources Directorate consisting of around 300 members of staff. This covers staff in Revenues and Benefits, Financial Assessments, Customer Services (Council Call-Centre), Libraries

The Council wishes to appoint an external facilitator to design and deliver an energetic and interactive ‘Customer Service Event’ for this cohort of staff to focus on the achievement of the following key objectives:-

• Work with residents to make our towns and communities a great place to live.
• Support all our residents to fulfill their potential regardless of vulnerability.
• A commercial council, fit for purpose, driving efficiency in everything we do (every contact counts).
• Working together to create a stronger city we can all be proud of

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

Tender Title: Provision of a Customer Service Event

Bravo Project code: project_18960

Bravo ITT code: itt_30154

Supplier Instructions:

1.Browse to the WMCoE eSourcing Portal:

https://iewm.bravosolution.co.uk/sotandstaffordshireauthorities/

2. Click the “Click here to register” link

3. Accept the terms and conditions and click “continue”

4. Enter your correct business and user details

5. Note the username you chose and click “save” when complete

6. You will receive an email with your unique password (keep this secure)

7. Login to the portal with the username/password

8.Click the “ITTs open to all suppliers” link. (These are ITTs open to any registered supplier)

9. Click on the relevant ITT to access the content

10. Click the “Express Interest” button in the “Actions” on the left-hand side of the page.

This will move the ITT over to the “My ITTs” page. (This is a secure area reserved for your projects only)

11. Click on the ITT code, you can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box on the left-hand side of the page

12. You can now choose to “Reply” or “Reject”

13. Note the deadline for completion, then follow the onscreen instructions to complete the ITT

If you require any further assistance the BravoSolution help desk is available Mon-Fri – 8am-6pm on: email: help@bravosolution.co.uk

Telephone No: 0800 368 4850 / Fax No: 020 7080 0480