ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £10,820,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | North East |
| Deadline | 19 Aug 2024 |
| Contract start | 1 Oct 2024 |
| Contract end | 30 Sept 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Accenture (UK) Limited | £6,500,000 | 20 May 2024 | active |
description
Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Sept 2024 | Award (award) | · | 4e949bc6-81b1-456f-ad40-a06987d10313-782095 |
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source
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