Resource Augmentation for BaNCS Development & Live Support of the DWP Technology Children Platform

The Supplier is required to provide flexible capacity and capability to support DWP by providing technical specialist resource that can deliver outcomes in the areas of development activities necessary to satisfy the requirements for development/change/repair across a series of releases, and Live Support necessary to satisfy the requirements for a stable performance application/system of the DWP Technology Children Platform.

Key technology is TCS BaNCS. TCS BaNCS is part of a highly integrated solution, which includes Siebel, BPM, OBIEE, Adobe and Documentum. Please note that Development and Live Support requirements relating to these technologies will be delivered via by a separate contract agreement.

The new Supplier will need to gain an understanding of the existing solution to be able to provide support and to deliver future developments with minimal disruption. DWP retains the right to place resources into a team from other suppliers where a supplier or resource has a particular strength.

Typically resource will be required to work a minimum of 7.5 hours/day, 5 days/week. NB: Some weekend work will be required for discrete project work and support resource will be required to cover 24/7 on an on call basis.