Homes England - Customer Service Improvement
key details
| Value | £24,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79000000 |
| Deadline | 30 Jul 2024 |
| Contract start | 1 Aug 2024 |
| Contract end | 30 Aug 2024 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-4d1cae02-b65a-4d70-af77-4e72ba5446eb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Deloitte LLP | £24,000 | 30 Jul 2024 | active |
description
The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling.
A paper that outlines the strategy and focus areas needs to be developed covering:
| • | Size & scale of portfolio |
| • | Arrears definitions |
| • | Visual end-end continuum for arrears |
| • | Summary level Gantt chart project summary to achieve the full end-end |
| • | Full RAID view |
Awarded via CCS MCF3.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Aug 2024 | Award (award) | · | 184d37cb-a60a-4a63-8187-441f9cceb612-777776 |
more from Homes England (the name adopted by the Homes and Communities Agency)
- Homes England - Integrated Change Programme Business Case Supplier (Homes England SREE Framework) · £108,885 · 28 Jul 2026
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- Lot 3 Development Monitoring Services - NHB MS - East Hoathly · £37,150 · 22 Jul 2026
- National Housing Bank Ltd - Solicitor - Development Loan - Andover · £16,120 · 21 Jul 2026
- Homes England - Kidlington & Wider Area Spatial Framework · £170,000 · 20 Jul 2026
- Homes England - Property Framework Lot 1 - The New Towns Programme · £600,000 · 3 Jul 2026
- Homes England - DARTS Framework Lot 1 - The New Towns Programme · £600,000 · 3 Jul 2026
- Homes England - Specialist support to develop the Phase 2 Full Business Case (FBC) and the Phase 3 Strategic Outline Case (SOC) for the Integrated Change Programme (SREE Framework) · £250,000 · 2 Jul 2026
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source
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