TC1024 Reissued Neighbourhood Services - Case Management System

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.

The following teams are in scope of this project:

• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
• oTrading Standards
• oEnvironmental Protection Team
• oFood, Health & Safety and Airport Team
• oLicensing & Out of Hours Teams
• oEnvironmental Crimes Team
• oNeighbourhood Compliance Teams
• oHousing Compliance Team
• oCompliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:
• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management