Contact Centre as a Service
key details
| Value | £750,000 |
|---|---|
| Status | active |
| Category (CPV) | 72000000 +2 more |
| Region | East of England |
| Deadline | 11 Aug 2023 |
| Procedure | open |
| OCID | ocds-h6vhtk-03d5e7 |
description
Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system.
documents
- https://in-tendhost.co.uk/norfolkcc/aspx/
- https://www.contractsfinder.service.gov.uk/Notice/aca96080-4c81-4732-a36f-26ffc62a6e77 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
5 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Jun 2023 | Prior information notice (F01) | Earlier regulations | 016761-2023 |
| 10 Jul 2023 | Contract notice (F02) | Earlier regulations | 019650-2023 |
| 10 Jul 2023 | Tender (tender) | · | aca96080-4c81-4732-a36f-26ffc62a6e77-661295 |
| 1 Aug 2023 | Tender amendment (tenderAmendment) | · | aca96080-4c81-4732-a36f-26ffc62a6e77-667805 |
| 3 Aug 2023 | Corrigendum (F14) | Earlier regulations | 022618-2023 |
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source
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