Exploring online digital services for Trusts

Assignment under the Market Research Framework MR130001

In 2015, a new EU Directive introduced requirements on the UK to maintain a central register of trusts which must be in place no later than June 2017.

In response to the EU Directorate, HMRC’s trusts activity is to move online, allowing customers to self-serve through an online digital service to provide the information required by the EU Directive to HMRC as well as providing information relating to their UK tax liabilities.

HMRC’s digital strategy sets out how we will redesign our services to become a digital organisation. Delivering customer-focussed digital services that are so straight-forward and convenient that all those who can use them will choose to do so, whilst those who can’t are not excluded.

Trusts customers are diverse. They range from large and small agents some of whom already deal with us digitally while others file on paper, to competent personal applicant trustees using third party software and individuals sending us their paper returns.