GB-Thurrock: Translation, Interpretation and Transcription Service

NOTE: This notice was updated on 29 February 2016 for the following reason: Closing date for the return of tenders has been extendedThurrock Council’s is seeking the submission of tenders for the provision of a high quality, cost effective and efficient Translation, Interpretation and Transcription Service to be delivered to the residents of the Borough of Thurrock. Through this Contract, the Council seeks to ensure the delivery of a fully managed Translation, Interpretation and Transcription Service, that provides all ancillary services required for the delivery of this provision. This is to include the seamless, end-to-end delivery of a Service that offers advisory and administrative support in the following key areas;

Verbal and Non-verbal Face-to-Face Interpretation Services that facilitate the conversion of spoken languages from one to another and the communication between deaf-blind, deaf and/or hard of hearing Service Users and hearing individuals via the use of a Linguist in physical attendance, allowing listeners and speakers to understand one another.

Verbal and Non-verbal Video Interpretation Services that facilitate the conversion of spoken languages from one to another and the communication between deaf-blind, deaf and/or hard of hearing Service Users and hearing individuals via the use of video and audio technology allowing listeners and speakers to understand one another.

Verbal and Non-verbal Translation and Transcription Services that that allows for the translation of written materials, the transcription of audio files, tapes and other electronic media into written and/or electronic text and the transcription of written documents into alternative formats to include but not limited to Braille, Easy Read, Audio and Large Print.

Telephone Interpretation Services allowing for the conversion of spoken languages from one to another via the use of a Linguist over the telephone and all additional ancillary services required to deliver the Service. The Service Specification provides a detailed breakdown of the Service Requirements and as such, should be referenced by organisations tendering for this Contract.

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Under the Public Services (Social Value) Act 2012 the contracting authority must consider:

• (a)how what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions, and
• (b)how, in conducting the process of procurement, it might act with a view to securing that improvement.

Accordingly, the subject matter of the contract has been scoped to take into account the priorities of the contracting authority relating to economic, social and environmental well-being. These priorities are described in the Invitation To Tender and are reflected in environmental and social characteristics in the evaluation criteria for the award of the contract.