Professional voice services
key details
| Value | £50,000 |
|---|---|
| Status | active |
| Category (CPV) | 32583000 |
| Region | North West |
| Deadline | 6 Mar 2023 |
| Contract start | 1 Apr 2023 |
| Contract end | 31 Mar 2026 |
| Procedure | direct |
| SME suitable | Yes |
| OCID | ocds-b5fd17-4918fe40-1b8d-4a92-b60e-b9f5542072d2 |
description
TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives.
Additional information: All documentation relating to this project can be found by registering at https://riversource.wax-live.com
documents
- https://www.contractsfinder.service.gov.uk/Notice/2b4aad42-1b16-40c5-b476-e716a2a7c032 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Feb 2023 | Tender (tender) | · | 2b4aad42-1b16-40c5-b476-e716a2a7c032-616613 |
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source
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