Orbit Group - Intelligent Customer Contacting (Autodialler) - PP788
key details
| Value | £160,000 |
|---|---|
| Status | active |
| Category (CPV) | 64210000 |
| Deadline | 14 Nov 2016 |
| Contract start | 1 Feb 2017 |
| Contract end | 31 Jan 2021 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-47b4c766-adca-11e6-9901-0019b9f3037b |
description
We are looking to complement our internal rent collection service with an outbound intelligent customer contacting service that will route customers (tenant’s) to make rent payments or speak to an adviser. This service would accompany our existing collection processes and ensure out bound calls/contacts via telephone, email or text, are made as soon as the customer falls into arrears and again at key touch points through the arrears process. This service would need to be driven by data provided by Orbit and at touch points/methods defined by us. This service would need a robust real-time IT reporting system that would be a self-managed dashboard facility with the potential for multiple channels to define and manage the calls to set criteria and to be directed to the specified call adviser location (this may be more than one location).
documents
- https://www.contractsfinder.service.gov.uk/Notice/93e9792b-af6d-4ed1-b507-8d850cf8cec3 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Tender (tender) | · | 93e9792b-af6d-4ed1-b507-8d850cf8cec3-111613 |
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- SIP Lines · Gloucestershire County Council
- Voip Telephony · ST ALBANS CITY AND DISTRICT COUNCIL · £200,000
- Smart Messaging Tailored Service · Greater Manchester Police · £139,560
- Mobile Voice and Data Services · Kettering General Hospital NHS Foundation Trust
- ESPH705 Traditional Telephony Services · Wealden District Council · £34,500
- Installation of Broadband for Telecare Systems at Independent Living Schemes · Folkestone and Hythe District Council · £27,804
- Data Cabling Works Call Off · Surrey and Borders Partnership NHS Foundation Trust · £250,000
- Direct Routing · Somerset County Council
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.