HM Land Registry Contact Centre Consultancy
key details
| Status | complete |
|---|---|
| Category (CPV) | 72000000 |
| Deadline | 22 May 2017 |
| Contract start | 30 May 2017 |
| Contract end | 14 Jul 2017 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-46e37012-e664-4516-8dff-36b7db243afe |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Bridge House Consulting Ltd | £0 | 25 May 2017 | active |
description
A major programme of improvement is required to deliver a consistent and efficient service that meets customers' needs. The ensuing transformation is likely to involve organisational restructuring, work-flow re-design, technology, people and process improvements.
HMLR is aware that channel shift will play an important part in its mid- to long-term contact strategy, but the scope of this piece of work is primarily about the 'what?' and 'how?' of improving call handling performance.
HMLR is therefore commissioning a piece of consultancy to identify and quantify the real and tangible opportunities in this area.
The consultancy work will require time to be spent at the two Customer Service Centre locations in Swansea and Durham, as well as some visits to HMLR Head Office in Croydon for reporting and senior stakeholder engagement.
documents
- https://www.contractsfinder.service.gov.uk/Notice/20c60cae-1448-4070-8967-1bf8c2b39730 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8ce78eb7-7656-4ea4-8e31-0f297f69bd63 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bbe40283-4e4b-49f6-bcea-ad9542877f47 , clarifications
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 May 2018 | Award (award) | · | d10a51ea-3c46-416c-8c63-7ec97e3f9ac4-214398 |
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source
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