Experts by Experience

The Care Quality Commission (CQC) is seeking expressions of interest from suitably experienced organisations wishing to provide support for its Experts by Experience programme in England from September 2015.

Background

Experts by Experience (ExE) are people who have experience of using or caring for someone who uses health and/or social care services. They take part in our inspections of health and social care services and our visits to monitor the use of the Mental Health Act. ExE also help us in other ways, such as taking part in consultations and staff training, and in helping us to develop our ways of working, and the activities will be managed by the organisations.

These organisations will be responsible for managing ExE on a day-to-day basis. They will be required to co-ordinate and arrange activities including but not limited to the following:- •Source a diverse range of ExE that meet the profiles outlined below.

•Interview ExE to ensure they are suitable for the role

•Carry out DBS checks on all ExE and any support workers they may have

•Carry out training of ExE both with CQC and separately

•Organise any reasonable adjustments to enable ExE to perform their activities

•Allocate appropriate ExE for inspections, Mental Health Act visits and any other work

•Pay ExE and their support workers for carrying out their work

•Provide ongoing support to, and performance manage, ExE – including support around benefits, and emotional support where necessary

•Address any performance issues of ExE in a timely and appropriate manner

•Take part in meetings and discussions with the CQC programme management team

•Take part in programme development activities

•Work collaboratively with other organisations engaged in the programme

Through the organisations CQC requires to access ExE with the following (but not limited to) backgrounds:

•People in the early stages of dementia and their family carers

•Older people with experience of using health and/or social care services, or their family carers

•People who have used mental health services, including those who have recently been or are currently detained under the Mental Health Act

•People who have used substance misuse services

•People with learning disabilities

•Family carers of people with profound and multiple learning disabilities, complex needs, and/or behaviour that can be described as challenging.

•People with physical and/or sensory impairments

•Family carers of children and young people who use care services, including mental health services

•Children & young people who use services

•People who have recently used maternity services

Additional information: CQC intend to undertake the following process including but not limited to: market engagement, Invitation to tender, evaluation and award

Expression of Interest to Participate in the Procurement

Contracts will be awarded without further publication and therefore all interested bidders must express their interest to participate in the procurement by registering on the following website https://www.delta-esourcing.com by 30 April 2015. Organisations must log in, go to your Response Manager and add the following Access Code: 5V94538S59 or click on this link (https://www.delta-esourcing.com/respond/5V94538S59)

If you are already registered on the delta website you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.

If you experience any technical difficulty please contact the Delta eSourcing Helpdesk on call 0845 270 7050 or email helpdesk@delta-esourcing.com

Market Engagement

CQC will also be carrying out a market engagement with interested parties to inform elements of the tender documents such as the specification.

Bidders that express an interest in participating in the procurement are also required to confirm their interest in taking part in the marketing engagement process that will commence on 13 April 2015 in London. Further details will be communicated to interested parties.

In order to confirm your interest, once you have registered, please send an email through the message centre of the Delta e-sourcing system.